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April 15.2025
3 Minutes Read

How Gillette Children’s Leverages UKG Workforce Intelligence to Enhance Care

Pediatric care professional in hospital, showcasing healthcare technology and staffing solutions.

Revolutionizing Pediatric Care with Workforce Intelligence

Gillette Children's Specialty Hospital, renowned for its exceptional care of children with complex medical conditions such as cerebral palsy and epilepsy, is enhancing its workflows through the innovative use of UKG’s workforce intelligence tools. As healthcare continues to evolve, the integration of sophisticated data systems transforms how pediatric care is delivered, ensuring that physicians and staff can provide the best possible support to their young patients.

How UKG Enhances Staffing Solutions

The introduction of UKG’s Pro suite into Gillette Children's operations is more than just a tech upgrade; it represents a significant leap forward in managing human resources. According to Michelle Lemahieu, the hospital's HR strategic services director, this technology enables the hospital to leverage real-time data on employee retention and turnover, allowing for informed staffing decisions. Such analytics are crucial in a healthcare environment facing persistent staffing shortages and elevated burnout rates.

Notably, the system has saved approximately 40 hours a week in data entry alone. This efficiency allows personnel to focus on strategic decision-making rather than getting bogged down in administrative tasks. The benefits extend beyond mere numbers—more streamlined operations enhance overall staff morale and patient care quality.

Scheduling for Success: Flexibility in a Demanding Field

As part of their ongoing commitment to improve care delivery, Gillette Children's is poised to utilize UKG’s open API framework for better staff scheduling. The integration of workforce management tools with the hospital’s electronic medical records (EMR) system will create a proactive approach to maintaining optimal patient-to-staff ratios. More importantly, allowing staff to manage their schedules according to personal preferences can significantly boost workplace happiness.

Health professionals often bear the brunt of a demanding work environment, which can lead to high turnover rates. By introducing flexibility in scheduling, Gillette Children's aims to reduce stress and enhance employee satisfaction, which are essential components for maintaining a dedicated workforce.

The Bigger Picture: Workforce Intelligence in Healthcare

According to Nanne Finis, UKG’s chief nurse executive, leveraging workforce intelligence is essential for any organization, especially within healthcare. The systemic issues like staffing shortages and burnout reveal the critical need for solutions that go beyond traditional methods. Finis emphasizes that while data is powerful, the effectiveness rests on how organizations act on that data, impacting the culture and overall well-being of both staff and patients.

The approach Gillette Children’s is taking can serve as a model for other institutions grappling with similar staffing woes. By embracing data-driven strategies, hospitals can ensure they not only enhance operational efficiency but also drive better patient outcomes.

Getting Ahead of the Curve: Future Predictions in Pediatric Healthcare

With ongoing collaborations, like the recent partnership with Notable for improving access to specialty care, Gillette Children’s is paving the way for future-responsive healthcare solutions. As the industry recognizes and adapts to the benefits of workforce intelligence, more healthcare providers will likely follow suit. This shift could significantly alter the landscape of pediatric care, making it more efficient and responsive to the needs of families.

In conclusion, by championing innovative workforce solutions and embracing flexibility, Gillette Children’s is not only improving its internal operations but is also setting a benchmark in pediatric healthcare that prioritizes both employee and patient well-being. The movement toward data-centric healthcare is here, and organizations that adapt quickly will be better positioned for success.


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